Please note: Because we do not store credit card information, we will charge your account at the time you place the order. The transaction will appear as "Warner Music Group, New York NY." on your credit card statement. We also use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order. Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. We are not accepting cash, checks, money orders or Visa/MasterCard/Amex Gift Cards. Payment by credit card will be charged at the time of purchase. Please note that all prices listed in our store are in US Dollars. International orders may take up to 8 weeks after the US release date to arrive.If you place your order no later than 10 days before the scheduled release, you will receive your shipment on or around the release date.When will my Pre-Order Arrive? US Orders: Due to potential production delays or other factors, release dates for pre-order items may be subject to change.The scheduled release date of pre-order items is listed at our online store and in the shopping cart.You will be charged for pre-order items when you place your order.Any items ordered prior to the official release date are pre-orders.Please note: Since shipping carriers do not keep tracking data after 120 days, we cannot refund or replace any orders for which non-receipt is not claimed within 30 days of the ship date.Please allow up to 8 weeks for delivery.However, you will still receive a confirmation email when your order ships.We cannot provide tracking information for international shipments.We cannot provide tracking information for shipments being delivered to PO Boxes.If you do not receive your confirmation email, please check your Junk Mail folder, or reach out to customer service via our contact page for assistance.Upon shipment of orders to addresses in the United States, you will receive a confirmation email with tracking information.HOW DO I TRACK MY ORDER AFTER IT SHIPS? US Shipments Please note: refused deliveries will be considered forfeited and are not edible for refund, credit, or replacement, as the replacement shipment would also be subject to the same duties upon delivery. Due to a recent update in customs regulations, shipments to the European Union will be subject to an additional duty charged upon delivery.Taxes & duties are calculated based on the original retail price of the items in your order and does not include any discounts or promotions.These charges may be levied by your customs office, government, or other authority, upon any parcel we send to you.When shipping to an address outside the United States, you will be responsible for all import taxes and duties charged upon delivery.Notes on international import tariffs, duties, and fees: $15.99 USD Orders of $49.99 USD and under If a backordered item cannot be shipped to you within 30 days, we will contact you with an offer to cancel & refund any applicable items on your order.In these cases, we will ship the remainder of your order to you as soon as possible.On occasion, a purchased item may be backordered at our warehouse & will not ship with the rest of your order.You will be asked for your tax ID number at checkout.In accordance with updates to Brazilian law & to help decrease lost orders, carriers will no longer permit delivery without a tax ID.We do not have tracking information available for international shipments.Factoring in transit time & local Customs Authority holds, please allow up to 8 weeks for delivery.International orders will be shipped via international post (mail).International shipments (including Canada and Mexico): Shipments can take up to 21 business days to arrive.Orders can take up to 10 business days to arrive after receiving your shipping confirmation.Orders will ship via UPS or US Mail (USPS), depending on the weight of the shipment.Applies to in stock, non-pre-order items.Transit Guidelines via Destination: United States: We will automatically notify you via email once your order has shipped.ĭuring peak holiday seasons, weekends, or high traffic promotions, processing orders may take longer than 7-10 business days. On average, orders containing in-stock items will be processed within 7-10 business days: HOW TO CHANGE AN ADDRESS OR CANCEL YOUR ORDER? Please allow additional time for transit and tracking updates Please Note: Due to COVID-19 and new lengthier processes with carriers, we have been experiencing delays with standard shipping.
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